Big “I” Core Values.

Providing value and top-notch service to independent agents and brokers is at our core. We are devoted to exceeding the expectations of our customers—our members—by empowering them with the best tools and resources to thrive and serve their communities. The Big “I” champions our members’ interests with enthusiasm and care. We serve so they can succeed. As colleagues, we support each other in doing meaningful work through the giving of our time and resources. The Big “I” enhances lives.

We are creative problem-solvers who enjoy working together to benefit independent agents. We hire smart, passionate people who embrace different perspectives to help us and our members grow. We lean on our partnerships with industry stakeholders to leverage our collective strength. Our teamwork encourages sharing of ideas, skills, resources … and fun.

In all we do, the Big “I” is guided by unwavering ethics, honesty, and morals. We serve our members with accountability and transparency. We act responsibly and reliably. We prove our integrity every day by doing what is right and not what is easy.

We embrace change and seek ways to improve and advance in a constantly evolving insurance industry and marketplace. We strive relentlessly to strengthen the independent agency system through different technology, strategies, and solutions for our members—both agencies and state associations. The Big “I” is a culture of creativity and continuous improvement.